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Last updated: May 2026
VIVOS is operated by Incres AB, a company registered in Sweden. We sell natural health products directly to consumers via this website. If you have any questions about this policy, you can contact us at alex@proto-shop.se.
When you place an order, we collect the information necessary to fulfil and ship it: your name, delivery address, email address, and phone number. This data is provided by you directly at checkout and is used solely for the purpose of processing and delivering your order. We do not collect payment card details — all payments are handled securely by Stripe.
We may collect depersonalised usage data to understand how visitors interact with our website — for example, which pages are visited most frequently. This data cannot be used to identify you personally. We do not sell, rent, or share any personal or anonymised data with third parties for marketing purposes.
Your personal data is stored securely and retained only for as long as necessary to fulfil your order and comply with applicable Swedish and EU law. We do not store data beyond what is required for operational or legal purposes.
Under the General Data Protection Regulation (GDPR), you have the right to access, correct, or request deletion of any personal data we hold about you. To exercise any of these rights, please contact us at alex@proto-shop.se. We will respond within 30 days.
Our website uses only essential session cookies required for the site to function correctly — for example, to maintain your shopping cart. We do not use tracking cookies or third-party advertising cookies.
We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
If you have any questions or concerns about how we handle your data, our team is happy to help.